# Computer crash and import settings
**URL:** https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005
**Category:** Yamaha RCP Module
**Created:** [August 19, 2026, 8:24pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005 "2026-08-19T20:24:54Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 19, 2026, 8:24pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/1 "2026-08-19T20:24:54Z")
I had my utility computer at FOH crash and got a different machine running. I installed Companion 5.0.3 and tried to import the configuration that was working on the previous computer, but my first two buttons won’t retrieve their channel names, and none of the buttons work even though the configuration and connection seem to be running. I don’t want to have to rebuild, what am I doing wrong?
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 19, 2026, 10:03pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/2 "2026-08-19T22:03:10Z")
Dm me your exported config and I’ll have a look.
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 19, 2026, 10:24pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/3 "2026-08-19T22:24:34Z")
[KA-Main-FOHUtility\_2026-08-04-1212\_custom\_config.zip](https://discourse.checkcheckonetwo.com/uploads/short-url/kJEbDZFDSskrOL7oK55ANbL30qH.zip) (7.7 KB)
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 19, 2026, 11:33pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/4 "2026-08-19T23:33:25Z")
Looks fine, can you send me the module log? Not the companion log, but the module log. Click on the 3 dots beside the RCP connection and select “Open Log” and then do an export.
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 20, 2026, 12:07am UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/5 "2026-08-20T00:07:00Z")
Unless I got the wrong place, Connections → Yamaha-rcp → dots → \>\_View logs and nothing is there. I can press buttons and see messages. I’ll send that to you.
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 20, 2026, 12:07am UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/6 "2026-08-20T00:07:51Z")
[module-log-8\_19\_2026-6\_07\_17 PM.zip](https://discourse.checkcheckonetwo.com/uploads/short-url/3ZjmgUugj7rGPe05xtzmtF5LTH7.zip) (422 Bytes)
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 20, 2026, 12:09am UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/7 "2026-08-20T00:09:57Z")
that was after pressing each button in turn once
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 20, 2026, 12:15am UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/8 "2026-08-20T00:15:13Z")
Open log, click “close connection” then “open connection”, then DM me the log.
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 20, 2026, 12:19am UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/9 "2026-08-20T00:19:06Z")
[KA-Main-FOHUtility\_2026-08-04-1212\_custom\_config (2).zip](https://discourse.checkcheckonetwo.com/uploads/short-url/3jTO8J0Amy08tLohDHO3bdnaJlT.zip) (7.7 KB)
second try
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 20, 2026, 3:05pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/10 "2026-08-20T15:05:39Z")
I don’t know if you sent the log after clicking `close connection` and then `open connection`?
What version of the RCP Module are you running?
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 25, 2026, 2:28pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/11 "2026-08-25T14:28:09Z")
Well I just got back to this and it’s running RCP module 3.5.11, but now it appears to be working. I saw a bug fix update for Companion and did that before checking buttons on the DM7 again. I will try working with this again for a while and see if it seems stable. I thought I had sent you a second log after stopping and starting the connection?
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 25, 2026, 5:07pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/12 "2026-08-25T17:07:58Z")
Ok, let me know if you run into problems again.
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 26, 2026, 10:23pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/13 "2026-08-26T22:23:02Z")
Found my confusion. I had two computers running and most Recently when I thought it was fixed, I was looking at the old crashed computer I had fixed. But this new machine is still giving the error - two buttons won’t retrieve names, but the rest will same syntax of command.
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 26, 2026, 10:34pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/14 "2026-08-26T22:34:57Z")
Ok, same process.
Open the module log, clear it, stop it, start it then export it and send that to me.
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 26, 2026, 10:51pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/15 "2026-08-26T22:51:03Z")
[module-log-8\_26\_2026-4\_49\_57 PM.zip](https://discourse.checkcheckonetwo.com/uploads/short-url/yrvAVFYzrs6mzxyYxXBRysZag8.zip) (2.5 KB)
---
### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [August 26, 2026, 11:26pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/16 "2026-08-26T23:26:08Z")
Thank you.
Give version 3.5.14 a try and let me know if that fixes the issue.
[https://discourse.checkcheckonetwo.com/t/latest-v4-v5-modules/3460](https://discourse.checkcheckonetwo.com/t/latest-v4-v5-modules/3460)
---
### Author:  [@JeremyJo](https://discourse.checkcheckonetwo.com/u/JeremyJo)
#### Post date: [August 29, 2026, 9:12pm UTC](https://discourse.checkcheckonetwo.com/t/computer-crash-and-import-settings/5005/17 "2026-08-29T21:12:26Z")
OK updated to that module and now functions and names are working. I’ll run with this for a while. Thanks