# Key setting problems
**URL:** https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944
**Category:** Clear-Com REST Module
**Created:** [May 5, 2026, 7:01pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944 "2026-05-05T19:01:06Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@Soundsmooth](https://discourse.checkcheckonetwo.com/u/Soundsmooth)
#### Post date: [May 5, 2026, 7:01pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/1 "2026-05-05T19:01:06Z")
Hey Andy, I’m testing the latest module with an arcadia, V4.0.83.15
I find that when I use the assign key function, the first key in CCM will accept the new value and then revert to the original value. Key 3 also has this anomaly but 2 and 4 do not?
Also, is it possible to assign key values to an HKB-2X or will it only work with FSII -BP?
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### Author:  [@Soundsmooth](https://discourse.checkcheckonetwo.com/u/Soundsmooth)
#### Post date: [May 5, 2026, 7:02pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/2 "2026-05-05T19:02:47Z")
A log entry that may help is this:
26.05.05 13:42:49 **arcadia** : assignKeyChannel key=0: no matching keyset for role 11 deviceType=FSII-BP
26.05.05 13:42:49 **arcadia** : assignKeyChannel key=1: no matching keyset for role 11 deviceType=FSII-BP
26.05.05 13:42:49 **arcadia** : assignKeyChannel key=2: no matching keyset for role 11 deviceType=FSII-BP
26.05.05 13:42:49 **arcadia** : assignKeyChannel key=3: no matching keyset for role 11 deviceType=FSII-BP
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [May 5, 2026, 7:14pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/3 "2026-05-05T19:14:50Z")
Hello and thank you for reporting this!
You should be able to select ANY model of endpoint. If you’re trying to set keysets on a HKB-2X with the [FSII-BP] commands then that might be why it’s not working.
If you leave the Endpoints selection blank, it should allow you to work with all devices. However, selecting only the product you want to work with makes the actions/feedback list a lot more manageable. There was a bug at one point that made it so that you needed to stop/start the module after changing that setting; let me know if that’s still the case?
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [May 7, 2026, 3:21pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/4 "2026-05-07T15:21:14Z")
Did you get it working or are you still having problems?
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### Author:  [@Soundsmooth](https://discourse.checkcheckonetwo.com/u/Soundsmooth)
#### Post date: [May 8, 2026, 2:11pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/5 "2026-05-08T14:11:49Z")
Hi Andy,
Please pardon the slow reply. I’m working around active productions and time is fleeting.
I seem able to make a FSII-BP work just fine when in insert a 1000ms wait time between Assign Key actions. otherwise, all but the last Assign Key actions will revert to the previous assignments.
I’m still struggling to get an HKB-2X to accept assignments. Also, I don’t see the ability to address an HXII-BP?
I’m excited to integrate the FS II-BP into our workflow!
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [May 8, 2026, 3:09pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/6 "2026-05-08T15:09:41Z")
No worries. Reply when you can.
I’ll need to see the module log to see what the communication is when you try the HKB-2X key commands.
With the module config log level set to “debug”, Open the module log, click “Clear”, then try a key assignment action for the HKB-2X and then export that module log and send it to me, either here or via DM.
Some further explanation on what isn’t working with the HKB-2X or a short screen capture of the CCM when you are making a change would be helpful too. I don’t have any HKB-2X to test with.
Great info about the delay needed when changing multiple keys. I’ll look into that and see if there’s a way that the module can automatically wait between multiple commands like that.
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### Author:  [@Soundsmooth](https://discourse.checkcheckonetwo.com/u/Soundsmooth)
#### Post date: [May 8, 2026, 6:30pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/7 "2026-05-08T18:30:31Z")
Will do! I’m not convinced i need all 1000 mS but haven’t had a chance to experiment.
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [May 8, 2026, 6:55pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/8 "2026-05-08T18:55:15Z")
Yeah. I think I’ll be able to tell via the logs once you get a chance to get me that.
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [May 16, 2026, 6:11pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/9 "2026-05-16T18:11:22Z")
Any luck with the logs yet?
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### Author:  [@Soundsmooth](https://discourse.checkcheckonetwo.com/u/Soundsmooth)
#### Post date: [May 18, 2026, 4:26pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/10 "2026-05-18T16:26:08Z")
Andy, I finally got to this. Here is a copy of the log
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [May 18, 2026, 6:12pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/11 "2026-05-18T18:12:50Z")
Thank you for your reply. Unfortunately, the log image doesn’t mean much without context. I need to know what actions or feedbacks are causing the error.
Can you export your support bundle and module log for me? You can DM it to me if you don’t want to post it here.
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [June 9, 2026, 5:36pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/12 "2026-06-09T17:36:27Z")
Ok, I’ve determined the issue with the HKB-2X. Next, I want to fix the issue where changing more than 1 key only takes the last key setting, as well as looking at some formatting issues - the volume limits are showing 0-29 instead of -80 to 0 and interlocks are showing as 0 and 1 instead of enable/disable…
I should have an updated build to test soon.
Thank you again for testing and for your patience!
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### Author:  [@Andy](https://discourse.checkcheckonetwo.com/u/Andy)
#### Post date: [June 9, 2026, 9:12pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/13 "2026-06-09T21:12:54Z")
Ok, give v0.4.2 a try. It “should” fix the key setting for the HelixNet and also the ability to set multiple keys at once.
Keep in mind, if you’re setting multiple keys, it might be easier to just have multiple roles and switch between them (which is also a function within the module).
Let me know if that fixes things. Still puzzled about the logging, but hopefully I won’t need another one from you for a while! 🙂
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### Author:  [@Soundsmooth](https://discourse.checkcheckonetwo.com/u/Soundsmooth)
#### Post date: [June 10, 2026, 6:12pm UTC](https://discourse.checkcheckonetwo.com/t/key-setting-problems/4944/14 "2026-06-10T18:12:37Z")
Figured out logging. You were right I didn’t have it enabled at the module level. I’ll be able to get it right if there’s a next time.
Thanks again, Andy!